Shipping policy

Shipping Policy

Last Updated: October 21, 2026

Thank you for shopping with Kimi Skin. We want our customers to have clear information about shipping charges, order fulfillment, tracking, delivery expectations, and how shipping-related issues are handled.

Please review this Shipping Policy before completing your purchase.

1. Order Processing and Shipment

Orders are processed during regular business days, excluding weekends and U.S. federal holidays.

After an order has been successfully placed, an order confirmation will be sent using the contact information provided during checkout.

Once your order has been prepared for shipment, we will provide shipping confirmation and tracking information when available.

If Kimi Skin states a specific shipment timeframe on our website, during checkout, or in an order-related communication, that timeframe is based on information reasonably available to us at the time.

If no specific shipment timeframe is clearly stated, merchandise will be shipped within the timeframe required by applicable law.

If we determine that we cannot ship an order within an applicable promised or legally required timeframe, we will provide appropriate notice and, where required, give the customer the opportunity to consent to a revised shipment timeframe or cancel the affected order and receive a prompt refund.

2. Shipping Rates

Kimi Skin currently offers the following shipping options where available:

Express Shipping — $15.00

Standard Shipping — FREE for orders of $70.00 or more

Standard Shipping — $8.00 for orders from $0.00 to $69.99

The shipping option and applicable charge will be displayed during checkout before payment is completed.

Eligibility for free Standard Shipping is based on the qualifying merchandise subtotal displayed at checkout, before shipping charges are added, unless otherwise stated.

3. Shipping Availability

Available shipping methods may vary depending on factors including:

Delivery destination

Products included in the order

Carrier service availability

Applicable shipping restrictions

Operational or fulfillment requirements

Only shipping methods available for the applicable order and destination will be displayed during checkout.

If we determine that an order cannot be shipped to the address provided, we will attempt to contact the customer using the information associated with the order.

4. Delivery Estimates

Estimated delivery dates or carrier transit periods may be displayed during checkout, included in shipping communications, or provided by the applicable carrier.

Unless expressly stated otherwise, estimated delivery dates are estimates and are not guaranteed arrival dates.

Delivery timing may be affected by circumstances including:

Carrier delays or service interruptions

Severe weather

U.S. federal holidays

High shipping volumes

Transportation disruptions

Incorrect or incomplete delivery information

Other circumstances outside our reasonable control

Order processing, shipment, and carrier transit are separate stages of the fulfillment process.

5. Tracking Information

When tracking is available, customers will receive a tracking number or tracking link after the order has been prepared for shipment.

Carrier tracking information may require additional time to become active after a shipping label is created.

Customers are encouraged to review the carrier's tracking information for the most current shipment status.

6. Shipping Address Accuracy

Customers are responsible for providing complete and accurate shipping information when placing an order.

Before completing checkout, please verify:

Recipient name

Street address

Apartment, suite, or unit number

City

State

ZIP code

Contact information

If you notice an error after placing your order, please contact us promptly at support@haneblush.online or (321) 482-2916.

We will make reasonable efforts to assist with corrections before shipment. However, changes cannot be guaranteed once fulfillment has begun or the package has been transferred to a carrier.

Nothing in this section limits any rights or remedies available under applicable law.

7. Shipment Delays

Orders may occasionally experience delays before or after shipment.

If a package has already been transferred to a carrier, customers should review the carrier's tracking information for the latest available updates.

If Kimi Skin cannot ship an order within an applicable shipment timeframe, we will handle the delay in accordance with applicable law, including any required notice, revised shipment information, customer consent, cancellation opportunity, or refund.

8. Lost or Missing Shipments

If tracking information stops updating for an unusual period or indicates that a shipment may be lost, please contact us at support@haneblush.online.

We may review the available tracking information and communicate with the applicable carrier to determine the shipment status.

Where reasonably necessary, we may request additional information from the customer to assist with the review.

Any available replacement, refund, or other resolution will depend on the circumstances, carrier information, applicable consumer protection requirements, and our other store policies.

9. Packages Marked as Delivered

If carrier tracking indicates that your package has been delivered but you cannot locate it, please:

Check the designated delivery location and surrounding areas.

Ask household members whether they accepted the shipment.

Contact building management, reception, or mailroom personnel if applicable.

Check with nearby neighbors when appropriate.

Contact the carrier using the tracking number for additional delivery information.

If the package still cannot be located, please contact Kimi Skin so we can review the available information and assist with the appropriate next steps.

A carrier's delivery confirmation does not waive or eliminate any consumer rights or remedies available under applicable law.

10. Damaged Shipments

If your merchandise or shipping package arrives damaged, please contact us as soon as reasonably possible.

To help us review the issue, please provide:

Your order number

A description of the damage

Clear photographs of the affected merchandise

Photographs of the outer shipping packaging

A photograph of the shipping label, when available

Please retain the affected merchandise and original packaging while the matter is being reviewed.

We will evaluate the available information and provide an appropriate resolution in accordance with applicable policies and law.

11. Returned-to-Sender and Undeliverable Orders

A package may be returned to sender because of circumstances such as:

Incorrect or incomplete shipping information

Failed delivery attempts

Refusal of delivery

Carrier restrictions

Other circumstances preventing successful delivery

If your shipment is returned to Kimi Skin, please contact us so we can review the reason for the return and explain the available options.

Where permitted by applicable law, additional shipping charges may apply to a requested reshipment when the original delivery issue resulted from incorrect or incomplete information supplied by the customer.

Additional shipping charges will not apply when the delivery issue resulted from an error attributable to Kimi Skin or where applicable law requires another remedy.

12. Order Changes and Cancellation Requests

If you need to request an address correction, cancellation, or another modification to your order, please contact us as soon as possible.

We will make reasonable efforts to accommodate requests received before fulfillment begins.

Once an order has entered fulfillment or has been transferred to a shipping carrier, we may be unable to modify or cancel the shipment.

Any cancellation, refund, or other consumer rights available under applicable law remain unaffected.

13. Shipping Restrictions

Certain products, destinations, or shipping methods may be unavailable because of carrier requirements, operational limitations, or applicable federal, state, or local restrictions.

Available shipping methods for the applicable order and destination will be displayed during checkout.

14. Relationship to Our Return & Refund Policy

This Shipping Policy primarily governs order fulfillment, shipment, and delivery matters.

Returns, exchanges, refunds, and other post-delivery concerns may also be governed by the Kimi Skin Return & Refund Policy.

Nothing in this Shipping Policy is intended to waive, restrict, or replace any consumer right that cannot legally be waived under applicable federal or Florida law.

15. Contact Us

For questions regarding shipping, tracking, delivery, or an existing order, please contact:

Kimi Skin
211 Paquita Cir SW
Palm Bay, FL 32908
United States

Phone: (321) 482-2916
Email: support@haneblush.online