Refund policy

Return & Refund Policy

At Kimi Skin, we want our customers to have a clear understanding of how returns, refunds, exchanges, and order-related concerns are handled. Please review this policy carefully before completing your purchase.

30-Day Return Window

You may request a return within 30 days after receiving your order.

To qualify for a standard return, an item must generally:

Be unused, unopened, and in substantially the same condition in which it was received.

Remain in its original packaging.

Include all original labels, tags, protective seals, and accessories, where applicable.

Be accompanied by a receipt, order confirmation, or other reasonable proof of purchase.

To begin a return, please contact us at support@haneblush.online before sending any item back.

Products returned without first contacting us or receiving return instructions may not be accepted.

Return Address

After your return request has been reviewed and approved, eligible returns may be sent to:

Kimi Skin
211 Paquita Cir SW
Palm Bay, FL 32908
United States

Please contact us before mailing any return so that we can confirm eligibility and provide the appropriate return instructions.

Beauty, Skincare, Cosmetic, and Personal-Care Products

Because beauty, skincare, cosmetic, and personal-care products may involve health, hygiene, safety, and product-integrity considerations, products that have been opened, used, tested, or had their protective or hygiene seals removed generally cannot be returned solely because of a change of mind or personal preference.

This restriction does not limit any rights or remedies that may apply when a product:

Arrives damaged or defective.

Is materially different from the item ordered.

Was incorrectly supplied.

Was materially misrepresented.

Is otherwise covered by mandatory consumer protections under applicable law.

If you are unsure whether your item is eligible for return, please contact us before sending it back.

Damaged, Defective, or Incorrect Orders

Please inspect your order promptly after delivery.

If an item arrives damaged, defective, incomplete, or different from what you ordered, please contact us as soon as reasonably possible at support@haneblush.online.

Please provide:

Your order number.

A brief description of the issue.

Clear photographs of the affected item.

Photographs of the shipping packaging when relevant.

After reviewing the information, Kimi Skin will determine an appropriate resolution based on the circumstances. This may include a replacement, refund, or another remedy available under applicable law.

Items Generally Not Eligible for Standard Returns

Unless otherwise required by applicable law, we generally cannot accept standard returns for:

Opened or used beauty, skincare, cosmetic, or personal-care products where hygiene or safety concerns prevent resale.

Products with broken or removed protective, safety, or hygiene seals.

Gift cards.

Personalized, customized, or made-to-order items, if applicable.

Products damaged after delivery due to misuse, improper storage, or improper handling.

Products clearly identified as Final Sale or Non-Returnable before the purchase was completed.

A final-sale or non-returnable designation does not waive any rights that cannot legally be waived with respect to defective, damaged, incorrectly supplied, misrepresented, or otherwise nonconforming products.

Return Shipping Costs

For an eligible standard return resulting from a change of mind, personal preference, or another reason not caused by Kimi Skin, the customer is generally responsible for return shipping costs.

If a return is necessary because an item arrived damaged, defective, or incorrect, please contact us before sending it back. We will provide appropriate return instructions and determine responsibility for the return shipping cost.

Original shipping charges are generally non-refundable unless:

The return resulted from an error by Kimi Skin;

We expressly agree otherwise; or

Applicable law requires otherwise.

For customer-arranged returns, we recommend using a trackable shipping method and retaining proof of shipment until the return has been completed.

Refunds

After we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, the refund will generally be issued to the original payment method used for the purchase.

We aim to process approved refunds within 10 business days after approval.

After the refund has been issued, your bank, credit card issuer, or payment provider may require additional processing time before the funds appear in your account.

If more than 15 business days have passed since we confirmed approval of your refund and you have not received it, please contact:

support@haneblush.online

Exchanges

If you would like to exchange an eligible item, please contact us at support@haneblush.online.

Exchange requests are subject to:

Return eligibility.

The condition of the original item.

Availability of the requested replacement.

If a direct exchange is unavailable, we may ask you to return the eligible original product for a refund and place a separate order for the replacement.

Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible.

We will make reasonable efforts to accommodate your request before fulfillment begins.

Once an order has been processed, packed, transferred to a carrier, shipped, or otherwise entered the fulfillment process, cancellation or modification may no longer be possible.

If your order has already shipped, you may request an eligible return after delivery under the terms of this policy.

Sale and Promotional Products

Products purchased at a discounted or promotional price are not automatically considered final sale.

A product will generally be treated as final sale only when it was clearly identified as Final Sale, Non-Returnable, or with equivalent wording before the customer completed the purchase.

Where applicable law provides a refund, replacement, or another remedy despite a final-sale designation, applicable law will control.

Bundles, Discounts, and Promotional Offers

If an eligible returned product was purchased as part of a bundle, promotional discount, free-gift offer, or similar promotion, the refund amount may be adjusted according to the applicable promotional terms and the products retained by the customer.

Any refund will be based on the amount actually paid for the eligible returned merchandise.

Florida Consumer Rights

Kimi Skin intends to clearly communicate its return, refund, exchange, and cancellation practices to customers.

Nothing in this policy is intended to waive, limit, or exclude consumer rights that cannot legally be waived under Florida, federal, or other applicable law.

Where applicable law provides greater consumer protection than a provision of this policy, the applicable legal requirement will take precedence.

For questions regarding returns, refunds, exchanges, damaged or incorrect products, or this policy, please contact:

Kimi Skin
211 Paquita Cir SW
Palm Bay, FL 32908
United States

Phone: (321) 482-2916
Email: support@haneblush.online